What is Chatbase?
Chatbase is an AI-powered customer experience platform that enables businesses to build, deploy, and manage conversational AI agents across chat, email, and voice channels. It is designed to handle customer support, sales engagement, and product guidance workflows end-to-end without requiring engineering resources. Chatbase serves over 10,000 businesses including Pearson, Roche, Bridgestone, Sage, and National Grid, and holds a 4.8 rating on G2.
Agents are built through a no-code interface where teams define the agent's role, connect data sources, set behavioral guardrails, and configure actions like order lookups and appointment scheduling. The same agent then deploys across all channels simultaneously â website chat, WhatsApp, Messenger, Instagram, Slack, email, and voice â without separate setups per channel. A built-in helpdesk lets AI and human agents share the same conversation view for seamless escalation.
Chatbase supports models from OpenAI, Anthropic, Google Gemini, DeepSeek, Meta, and Mistral, with a built-in playground for testing and switching models. An analytics layer tracks resolution rates, sentiment, topic trends, and escalation patterns to help teams improve agent performance continuously.
⥠Key Features
- Omnichannel Deployment: Deploy one agent across chat, WhatsApp, Messenger, Instagram, Slack, email, and voice from a single configuration.
- Procedures Engine: Define step-by-step workflows in plain language that the AI follows precisely, with actions built in.
- AI Actions: Connect agents to external systems for order lookups, invoice retrieval, appointment booking, and payments.
- Built-in Helpdesk: Shared inbox where AI-handled and human-escalated conversations appear in one unified interface.
- Voice and Telephony: Handle inbound customer calls with natural conversational AI, available on Standard plans and above.
- Outbound Campaigns: Run proactive customer outreach through AI agents across supported messaging channels.
- Analytics Dashboard: Track resolution rates, topic breakdown, sentiment, and escalation data for ongoing optimization.
- Enterprise Security: GDPR compliant, SOC 2 Type II certified, and HIPAA-eligible on Enterprise plans.
đ¯ Who is it for?
- Customer support teams reducing ticket volume across all channels
- E-commerce businesses automating order, returns, and shipping queries
- SaaS companies embedding AI support inside their product and docs
- Retail, hospitality, finance, and healthcare teams with high inbound inquiry volume
- Enterprises needing SSO, audit logs, HIPAA, and white-label agents
đ° Pricing
| Plan | Price | What's Included |
|---|---|---|
| Free | $0/month | 50 credits/month, 1 agent, limited models |
| Hobby | $40/month | 700 credits, 2 members, advanced models |
| Standard | $150/month | 4,000 credits, voice, helpdesk, API access |
| Pro | $500/month | 15,000 credits, advanced analytics |
| Enterprise | Custom | SSO, HIPAA, white-label, SLAs, CSM |
Yearly billing saves 20% across all plans. Add-ons available for extra credits, agents, and branding removal.
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