What is Statuspage?
Statuspage is an incident communication tool from Atlassian that lets teams publish real-time service status to users and customers during outages and maintenance. Statuspage combines a public or private status page, subscriber notifications across email, SMS, webhooks, Slack, and Microsoft Teams, and integrations with monitoring, alerting, chat, and help desk tools to keep users informed from "investigating" through "resolved."
Key Features
- Public and private status pages: Statuspage lets teams communicate publicly with users and customers, or privately with employees about internal tools and services. Audience-specific pages provide different views for different sets of users.
- Component-level status tracking: Teams control which components of a service appear on the page, and can tap into 150+ third-party components to display the status of mission-critical dependencies such as Stripe, Mailgun, Shopify, and PagerDuty.
- Multi-channel subscriber notifications: Statuspage manages subscribers directly and sends consistent messages through email, text message, in-app message, Slack, Microsoft Teams, and webhooks, depending on the plan.
- Incident lifecycle communication: Statuspage keeps users in the loop from "investigating" through "resolved," with pre-written templates that reduce the effort of getting word out during an incident.
- Integrations and automation: Statuspage integrates with monitoring, alerting, chat, and help desk tools so incident communication fits into an existing incident management process.
- Uptime Showcase: Marketing and sales teams can turn the status page into a sales and marketing tool by displaying historical uptime to current and prospective customers.
- Metrics and team management: Each plan includes a set number of metrics and team members, scaling from two team members and two metrics on the free plan up to 50 team members and 50 metrics on Enterprise.
- REST API access: The free plan includes access to REST APIs, allowing teams to automate status updates and subscriber management.
Use Cases
- Support and IT teams: Halt the flood of duplicate support requests during an incident by communicating proactively with subscribers instead of maintaining clunky email lists.
- DevOps and IT teams: Display the status of each part of a service alongside third-party dependencies like Stripe, Mailgun, Shopify, and PagerDuty to give users a complete picture.
- Incident response teams: Use pre-written templates and tight integrations with existing incident management tools to get accurate information to users quickly.
- Marketing and sales teams: Showcase historical uptime to current and prospective customers as evidence of reliability.
- Internal operations: Use private pages to keep employees informed about issues with internal tools and services without exposing that information publicly.
Who It Is For
Statuspage is built for support and IT teams, DevOps and IT teams, incident response teams, and marketing and sales teams at companies that run online services. It solves the communication problem during incidents: instead of fielding a flood of duplicate support tickets and ad hoc email lists, teams publish a single authoritative status page and notify subscribers through the channels they already use. Companies such as DigitalOcean and Dropbox use Statuspage for this purpose.
Pricing
Statuspage uses a subscription model with no minimum contracts, no sign-up fees, and no cancellation fees. A free plan covers 100 subscribers, 25 components, two team members, two metrics, email notifications, Slack notifications, Microsoft Teams notifications, and REST API access; paid tiers (Hobby, Startup, Business, and Enterprise) scale subscribers, team members, metrics, and notification channels, and audience-specific pages start at a separate price point.
Frequently Asked Questions
What is Statuspage used for?
Statuspage is used to communicate real-time service status to users during incidents and maintenance. It publishes a status page, notifies subscribers through channels such as email, SMS, Slack, and Microsoft Teams, and integrates with monitoring and incident management tools.
Is Statuspage free?
Statuspage offers a free plan that includes 100 subscribers, 25 components, two team members, two metrics, email and Slack and Microsoft Teams notifications, and REST API access. Paid plans are available for teams that need more subscribers, team members, metrics, and SMS or webhook notifications.
Who should use Statuspage?
Statuspage is intended for support and IT teams, DevOps and IT teams, incident response teams, and marketing and sales teams. It fits organizations that need to reduce duplicate support tickets and keep customers or employees informed during outages.
What integrations does Statuspage support?
Statuspage integrates with monitoring, alerting, chat, and help desk tools, and can display the status of 150+ third-party components including Stripe, Mailgun, Shopify, and PagerDuty. Notification channels include email, SMS, webhooks, Slack, and Microsoft Teams depending on the plan.
Can Statuspage show historical uptime?
Yes. Statuspage's Uptime Showcase lets teams display historical uptime to current and prospective customers, turning the status page into a sales and marketing asset.
